Refund Policy

1. Wallet Recharges

If a wallet recharge is debited from your bank or payment method but not credited to your in-app wallet within 15 minutes due to network issues, our automated gateway reconciliation will either complete the credit or initiate an automatic refund to your source account within 3-5 business days.

2. Dropped or Faulty Calls

Unanswered or declined calls are never charged. In the event of a documented network disruption where a call was prematurely dropped and unfairly billed, users may file a dispute from their Call History page within 48 hours. Upon administrator review, the disputed minutes will be credited back to your wallet.

3. Unused Balances

Users wishing to close their accounts may request a refund of their remaining unspent, purchased cash balance (excluding promotional and bonus balances) by contacting support@amoreplatform.com.